Application Support Engineer (m/w/d)
Core
Provide first and second-level support for GAMED's Lean Production software, analyzing customer issues, troubleshooting, and collaborating with the development team to resolve technical problems.
Role type
Application Support Engineer
Builds
Lean Production software solutions for manufacturing optimization
Domain
Manufacturing / Industrial Software
Deliverable
client delivery
Required skills
First-level support, Second-level support, Network troubleshooting, Microsoft OS administration, Oracle/MSSQL database administration, Technical analysis, Documentation, Process improvement
Preferred skills
CI/CD, Deployment, Monitoring, Automation tools, AI integration
Technologies
Microsoft OS, Oracle, MSSQL, CI/CD, Deployment tools, Monitoring tools
Responsibilities
Handle first and second-level support tickets for customer issues, Analyze and document technical solutions, Collaborate with development teams to resolve root causes, Plan and execute functional and performance tests, Improve support workflows and automation processes
Seniority
Mid-level, hands-on IC