Software Support Engineer
Core
Trusted expert providing guidance, solutions, and best practices to customers using Altova software for XML, JSON, EDI, and data processing.
Role type
Software Support Engineer
Builds
Customer solutions and product insights for Altova's Windows desktop tools, server applications, and regulatory solutions.
Domain
Data processing, XML/JSON/EDI, Enterprise software
Deliverable
client delivery
Required skills
Technical troubleshooting, XML ecosystem (Schema, XSLT, XPath, XQuery), JSON, EDI, SQL, Windows/Linux systems, Docker, Mobile app deployment
Preferred skills
German language, Generalist mindset
Technologies
XML, JSON, EDIFACT, X12, SQL, JDBC, ODBC, ADO, Docker, Android, iOS, Windows, HTML5, VSTO
Responsibilities
Advise customers on product implementation, troubleshoot and resolve technical issues, communicate via email/phone/chat/remote desktop, collaborate with internal engineering teams, capture customer feedback
Seniority
Professional Experience
