Technical Support Engineer (m/w/d)
Core
Provide technical support for high-automated logistics software (translogica TMS and dotiga) to ensure smooth customer operations and resolve hardware/software issues.
Role type
Technical Support Engineer
Builds
Customer support for logistics software platforms
Domain
Logistics / IT Support
Deliverable
client delivery
Required skills
SQL, basic scripting, hardware troubleshooting, software troubleshooting, ticket management, documentation, problem analysis
Preferred skills
Programming experience, business process understanding, cross-functional interface knowledge
Technologies
translogica TMS, dotiga, SQL, Microsoft Visual Studio
Responsibilities
Handle written and phone user inquiries in hardware and software environments; record, categorize, and prioritize requests in the ticketing system; identify and analyze errors to ensure self-resolved fixes; document problems and solutions; collaborate with 2nd level support for complex issues.
Seniority
Junior to Mid-level, hands-on IC