Application Manager & Technical Support CRM (Microsoft Dynamics 365) (w/m/d)
Core
Administer and configure Microsoft Dynamics 365 CRM, provide 2nd-level technical support, and optimize system processes.
Role type
Application Manager & Technical Support Specialist (CRM)
Builds
CRM system configurations, optimized workflows, and integrated system interfaces
Domain
Public Sector Procurement / Enterprise Resource Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft Dynamics 365 administration, 2nd-level technical support, Requirements Engineering, system analysis, stakeholder coordination
Preferred skills
Change request management, process optimization, user training
Technologies
Microsoft Dynamics 365, Microsoft Software Applications
Responsibilities
Configure and administer Microsoft Dynamics 365, resolve technical and functional issues, train employees on software usage, maintain CRM interfaces, optimize system processes, coordinate with internal and external stakeholders
Seniority
Mid-level, hands-on IC
