Program and National Test Center Coordinator, Ansbach
Core
On-site representative providing academic, administrative, and testing support services, community outreach, and customer relations for the University of Maryland Global Campus (UMGC) to the military community.
Role type
Front-line academic and testing support coordinator
Builds
Academic programs, testing services, and community outreach events for military students
Domain
Higher education + Military support
Deliverable
product features
Required skills
Customer service, CRM database management (Salesforce, Peoplesoft), military documentation processing, event organization, data tracking and reporting, classroom support
Preferred skills
U.S. valid driver's license, ability to obtain military driver's permit
Technologies
Salesforce, Peoplesoft, CRM systems
Responsibilities
Provide superior customer service to current and prospective students via multiple channels; maintain and expand proficiency with UMGC systems; document student contacts and schedule follow-ups; organize local outreach activities like education fairs and open houses; track and analyze class enrollments and student interest; assist with processing students' military documentation; provide National Test Center testing services; compile monthly statistics and reports.
Seniority
Entry-level to Mid-level, hands-on IC