Program and National Test Center Coordinator, Guam
Core
On-site University of Maryland Global Campus representative providing academic, administrative, and testing support services to the military community.
Role type
Front-line academic and testing support coordinator
Builds
Hybrid classes, testing services, and university-sponsored events for military students
Domain
Higher education / Military community services
Deliverable
dashboards & analysis
Required skills
Customer service, CRM database management, Office management, Written and verbal communication, Interpersonal skills, Military documentation processing
Preferred skills
U.S. valid driver's license, Ability to obtain military driver's permit
Technologies
Salesforce, Peoplesoft
Responsibilities
Provide superior customer service to students via in-person, phone, email, and video; Promote localized UMGC services including hybrid classes and testing; Maintain test centers to agency standards; Document student contacts and schedule follow-ups; Organize local outreach events like Education Fairs and Open Houses; Track class enrollments and student interest; Assist with processing military documentation (Tuition Assistance forms, orders); Provide National Test Center testing services; Compile monthly statistics and reports.