Associate Director, Voice & Feedback
Core
Leads the University's stakeholder voice and feedback strategy, translating student, faculty, and stakeholder experiences into actionable insights for institutional decision-making and continuous improvement.
Role type
Senior IC institutional research and experience management lead
Builds
Enterprise feedback initiatives (Voice of Student, Voice of Faculty), dashboards, reports, and journey maps
Domain
Higher Education / Institutional Research / Experience Management
Deliverable
dashboards & analysis
Required skills
Qualitative and quantitative research methods, Survey design, Data analysis and reporting, Executive presentations, Stakeholder engagement, Experience management technologies
Preferred skills
Doctoral degree, Higher education (adult/online learning) experience, Voice of Student/Faculty program leadership, Emerging technology knowledge
Technologies
Experience management and stakeholder feedback technologies
Responsibilities
Lead Voice of Student, Voice of Faculty, and course evaluation initiatives; Develop enterprise voice and feedback strategy; Synthesize feedback into executive-level recommendations; Establish governance and standards for feedback systems; Partner with leaders to integrate stakeholder voice into planning.
Seniority
Senior, hands-on IC with strategic oversight
