Analista de Experiencia Educativa y Mejora Continua
Core
Manage student complaints and continuously improve the educational experience through process optimization and platform validation.
Role type
Senior Customer Experience & Process Improvement Analyst
Builds
Optimized student experience and validated LMS configurations
Domain
EdTech / E-learning
Deliverable
client delivery
Required skills
Complaint management, root cause analysis, process improvement, Moodle configuration, stakeholder coordination, functional testing
Preferred skills
Google Workspace, instructional design collaboration
Technologies
Moodle, Google Workspace
Responsibilities
Receive, analyze, categorize, track, and resolve student complaints; Identify root causes and propose corrective actions; Coordinate with instructional design and IT teams; Validate Moodle configurations and plugins; Communicate findings and recommendations to stakeholders; Maintain empathic communication with students via email, WhatsApp, and phone.
Seniority
Mid-level, hands-on IC