Admissions Advisor
Core
Guide prospective adult learners through the enrollment process, overcoming barriers to fulfill educational objectives and meet enrollment growth targets.
Role type
Admissions Advisor (Higher Education)
Builds
New student recruitment and first-term success for University of Maryland Global Campus
Domain
Higher Education / Online Learning
Deliverable
client delivery
Required skills
consultative dialogue, CRM system management, problem solving, customer service, product knowledge, degree planning, transfer credit evaluation, event presentation
Preferred skills
online higher education admissions experience, call center experience, consultative sales experience
Technologies
CRM system, Microsoft Office, VPN, broadband internet
Responsibilities
Engage in consultative dialogues to uncover student needs and guide them to enrollment; Document and track student interactions in the CRM; Drive new student recruitment and first-term success; Maintain Service Level Agreements; Represent the university at recruitment events and community college campuses; Provide information on payment options and veteran educational benefits.
Seniority
Individual Contributor