Assistant Director, Student Enrollment
Core
Managing a caseload of undergraduate and graduate prospective students, applicants, and newly admitted students for Northeastern Online programs, providing enrollment counseling via phone, email, and digital platforms.
Role type
Senior IC enrollment counselor
Builds
Enrollment outcomes for master's degree and graduate certificate programs
Domain
Higher Education / Online Education
Deliverable
client delivery
Required skills
Enrollment counseling, admissions process management, course registration guidance, outbound call campaign execution, CRM data management, program portfolio knowledge, financial aid and visa support information, application review coordination
Preferred skills
Counseling experience, call campaign delivery, group presentation delivery
Technologies
CRM systems, application systems, digital engagement platforms
Responsibilities
Conduct follow-up communication with prospective students to ensure enrollment counseling; assist applicants through the admissions process; guide newly admitted students in initial course registration; complete designated outreach to leads and applicants to meet enrollment goals; coordinate quarterly outbound call campaigns; manage applicant options, withdrawals, and deferrals; support inbound contact center calls; maintain accurate records of student interactions in CRM systems.
Seniority
Mid-level, hands-on IC