Learning Support Specialist
Core
Maintaining high-quality learning experiences and content in a technically rich environment to enable next-generation learning.
Role type
Learning Support Specialist (Instructional Design)
Builds
Digital learning experiences and content for next-generation learning
Domain
Higher Education / Learning Technology
Deliverable
product features
Required skills
LMS administration, content versioning, technical writing, root cause analysis, project management, HTML/CSS basics
Preferred skills
WCAG 2.1 AA accessibility standards, D2L Brightspace administration, sound project management methodology
Technologies
Microsoft Office, LMS, Content Management Systems, HTML, HTML5, CSS
Responsibilities
Process content change requests and maintain content versioning; address support requests related to learning technology and develop resolutions; generate reports for ticketing and learning management systems; perform testing and report errors; lead meetings with stakeholders to gather course updates; provide training and technical assistance for systems or processes
Seniority
Mid-level, hands-on IC
