Customer Service Receptionist
Core
First point of contact for customers, managing incoming calls, greeting visitors, and supporting daily customer service operations.
Role type
Customer Service Receptionist
Builds
Customer experience and operational support for a water solutions company
Domain
Manufacturing / Water Solutions
Deliverable
Dashboards & analysis
Required skills
Phone call management, visitor greeting, administrative support, ticket tracking, data entry, Microsoft Office proficiency
Preferred skills
CRM/ticketing platform familiarity, prioritization in fast-paced environments, handling escalated customer situations
Responsibilities
Answer and assess incoming calls, greet guests and notify personnel, monitor visitor access, create and track customer service tickets, support order status updates, maintain customer records, coordinate with internal departments, prepare reports, monitor response times
Seniority
Entry-level to Junior, individual contributor
