Property Claims Adjuster II (Northern VA - WFH)
Core
Investigate and resolve moderate to severe property damage claims by phone and face-to-face, including onsite and virtual inspections, to deliver customer value.
Role type
Property Claims Adjuster (Field)
Builds
Resolved property claims and customer satisfaction
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Property claims handling, Xactimate proficiency, writing estimates, construction background (residential/roofing/water mitigation), CAT duty readiness, physical inspection capability (ladders/rooftops)
Preferred skills
Customer service, analytical problem-solving, leadership of less experienced associates
Technologies
Xactimate, claims management systems
Responsibilities
Handle assigned claims with little oversight, determine policy coverages, open/close/adjust reserves, maintain knowledge of insurance laws and local repair procedures, submit severe incident reports, partner with Special Investigations Unit for fraud/subrogation, conduct follow-ups via business systems, deliver customer service
Seniority
Mid-level IC (3-5 years experience)