Mitarbeiter IT-Servicedesk (m/w/d)
Core
Providing 1st and 2nd-level IT support via phone and ticketing systems, managing hardware lifecycle, and supporting internal users.
Role type
IT Service Desk Technician (1st/2nd Level)
Builds
IT support services, hardware procurement and inventory management, user documentation
Domain
IT Operations / Helpdesk
Required skills
ITIL principles, ticketing systems, Windows client environments, Active Directory/M365 administration, hardware troubleshooting, user documentation, user training
Preferred skills
Network basics, production environment solutions
Technologies
Windows, Active Directory, M365, ITSM systems
Responsibilities
Answering and resolving IT incidents via phone and ticketing system, 2nd-level support for defined topics, documenting support processes and creating user documentation, procuring and delivering IT hardware, managing IT inventory, handling warranty and repair cases with vendors, managing user accounts in systems, installing and configuring standard software, assisting with new hardware commissioning, supporting local network infrastructure operations, training end-users
Seniority
Mid-level, hands-on IC