Assistenzkraft (m/w/d)
Core
First point of contact for insured persons, relatives, and care funds regarding care assessment orders, handling phone inquiries and email requests, and managing the central care mail database.
Role type
Customer service agent (healthcare administration)
Builds
Care assessment orders and related documentation for the statutory health and long-term care insurance funds
Domain
Healthcare administration / Social medicine
Deliverable
dashboards & analysis
Required skills
Phone communication, Email communication, Medical terminology basics, Office software (M365, Outlook), Written communication, Oral communication
Preferred skills
Call center experience, Empathy, Conflict resolution, Customer orientation