IT Service & Support Specialist (m/w/d)
Core
Providing efficient 1st- and 2nd-level IT support for internal users via remote and on-site channels, managing incidents, service requests, and client infrastructure.
Role type
IT Service & Support Specialist
Builds
Internal IT services and client infrastructure
Domain
IT Operations / Enterprise Support
Required skills
Microsoft 365, ITIL, Windows client administration, Mobile Device Management (MDM), Printer management, Incident management, Service request handling
Preferred skills
Additional IT training, Process optimization
Technologies
Microsoft 365, Windows, MDM systems, Ticketing systems
Responsibilities
Provide 1st- and 2nd-level support for hardware, software, and system requests; Manage incidents and service requests in the central ticketing system; Support Windows-based client landscape including thin-clients and notebooks; Administer mobile device management (MDM) for iPhones and iPads; Participate in rollouts, migrations, and location-based IT projects; Administer printer landscape and coordinate repair processes with external partners; Contribute to the development of service processes (e.g., ITIL-oriented workflows, automation).
Seniority
Mid-level, hands-on IC