IT Anwendungsbetreuer Communication & Collaboration (m/w/d)
Core
2nd-level support and administration of customer communication applications including Microsoft Exchange/Outlook, Teams, and Mobile Device Management.
Role type
2nd-level IT application support specialist
Builds
Communication applications and IT services for Sparkassen and banking clients
Domain
Banking / IT Service Management
Required skills
Microsoft 365 (Exchange, Outlook, Teams), Mobile Device Management (Intune, MobileIron), Incident and Change Management, Ticket Management, Application Administration, Knowledge Base Management
Preferred skills
Windows and Citrix server environments, ITIL and IT Service processes, Mobile Device Management
Technologies
Microsoft Exchange, Outlook, Teams, Microsoft Intune, MobileIron, Windows Server, Citrix
Responsibilities
Analyze and resolve technical problems for end-users, Manage incident and change request tickets, Coordinate and dispatch tickets, Liaise with suppliers and partners, Administer communication applications, Maintain technical documentation
Seniority
Mid-level, hands-on IC