IT Specialist Service & Support (m/w/d)
Core
1st & 2nd Level IT Support for production sites, diagnosing and resolving hardware, software, and network issues.
Role type
IT Service & Support Specialist
Builds
Workstations and peripherals for manufacturing environments
Domain
Manufacturing / Industrial IT
Required skills
Windows OS administration, Microsoft Office, network fundamentals, server environments, IT security protocols, Helpdesk ticketing systems, IT asset management
Preferred skills
ITIL certification, Microsoft certifications, experience in production environments
Technologies
Windows, Microsoft Office, Helpdesk tools, Asset management systems
Responsibilities
Diagnose and resolve hardware, software, and network problems; Install, configure, and maintain workstations and peripherals; Maintain Helpdesk tools for data quality; Ensure compliance with IT policies; Support IT projects including implementation and stakeholder communication; Travel to other sites (Erkelenz, Beuningen/Netherlands) up to 30%.
Seniority
Mid-level, hands-on IC