Customer Success Manager (m/w/d)
Core
Building and maintaining long-term customer relationships to ensure successful implementation and adoption of AI-based industrial camera systems.
Role type
Customer Success Manager (IC)
Builds
AI-based industrial camera systems for safety, automation, and logistics
Domain
Industrial IoT / AI / Computer Vision
Deliverable
production ML models
Required skills
Customer relationship management, solution development, process optimization, cross-functional coordination, hands-on implementation, AI/LLM practical usage
Preferred skills
Engineering or Business Informatics degree, software development understanding, travel readiness, Class B driver's license
Technologies
Claude, Large Language Models (LLMs)
Responsibilities
Guide new customers through software implementation, serve as primary contact for ongoing support, analyze customer needs and co-develop solutions, coordinate communication between customers and internal teams, identify optimization opportunities along the customer journey, build long-term customer relationships
Seniority
Mid-level, hands-on IC