Technical Support & Sales Specialist (m/w/d)
Core
Provide technical support and sales assistance for a modern web application used by vehicle damage appraisers (Kfz-Sachverständige) in Germany.
Role type
Technical Support & Sales Specialist
Builds
A web app for vehicle damage appraisers
Domain
Automotive insurance / SaaS
Required skills
Software architecture understanding, Chrome Developer Tools, Zendesk Support & Guide, proactive sales calling, bug documentation, analytical thinking
Preferred skills
Sympathetic phone manner, flawless spelling, clear communication, calm under pressure
Responsibilities
Explain product and solve problems via phone and AnyDesk, answer written tickets and emails, answer basic sales questions (pricing, contracts), proactively call new test accounts to clarify questions
Seniority
Individual Contributor