Mitarbeiter (m/w/d) Vertriebsinnendienst - Auftragsservice
Core
Order processing and customer service specialist for a trade wholesaler selling flooring, paints, wall products, and tools.
Role type
Sales Operations / Order Management Specialist
Builds
Order fulfillment, quotations, and customer support for trade professionals
Domain
Construction materials and tools wholesale
Deliverable
product features
Required skills
Order management, quotation creation, ERP system usage, customer communication, complaint handling, logistics coordination
Preferred skills
Product knowledge in paints/flooring, CRM experience, manual training
Responsibilities
Handle customer inquiries and orders via phone and email, create and track quotations with pricing calculations, process orders in ERP system, coordinate with logistics and sales teams, manage returns and complaints
Seniority
Entry-level to Mid-level