Kundenbetreuer / Call Center Agent Unfallversicherung (m/w/d)
Hybrid
Core
Central contact for accident insurance claims, coordinating assistance measures and managing costs for injured customers via phone and written communication.
Role type
Customer service agent (accident insurance)
Builds
Assistance services and claim management for injured customers
Domain
Insurance / Assistance services
Deliverable
client delivery
Required skills
telephone communication, written correspondence, cost management, customer needs analysis, organization, office software proficiency
Preferred skills
experience in assistance/insurance/customer service, shift work availability
Responsibilities
Record accident reports, organize help services via partner network, manage claims costs, communicate with customers/insurers/service providers
Seniority
Entry-level / Open to career changers