2nd/3rd Level Support (m/w/d) – Schwerpunkt IT-Security
Core
2nd/3rd Level IT support specialist focusing on IT security, incident response, and infrastructure administration for mid-sized enterprise clients.
Role type
Senior IC IT System Administrator (Security Focus)
Builds
Secure IT infrastructure, incident response workflows, and client support services
Domain
IT Infrastructure & Cybersecurity
Required skills
Windows Server, Active Directory, Microsoft 365, Microsoft Entra ID, Network Security (Firewalls, VPN, MFA), Endpoint Security, Patch Management, Backup & Recovery, Hyper-V, VMware, TCP/IP, DNS, VLAN
Preferred skills
EDR/XDR (SentinelOne), WatchGuard, SonicWall, PowerShell Scripting
Responsibilities
Analyze and resolve complex IT incidents at 2nd/3rd level; Investigate and remediate security alerts from EDR/XDR, email security, and monitoring systems; Configure and manage firewalls, access points, VPN, MFA, and endpoint security solutions; Identify, assess, and patch security vulnerabilities; Administer Windows servers, Active Directory, and virtualization environments; Monitor network components and backup systems; Advise clients on technical security questions.
Seniority
Mid-Senior, hands-on IC