Kaufmann/-frau im E-Commerce oder für Büromanagement (m/w/d) – Kundenservice & KI-gestützte Auftrags
Core
Handling customer inquiries and processing orders for personalized engraving and printing products sold via Amazon, Etsy, and a company shop.
Role type
Customer service and order management specialist
Builds
Personalized memorial and engraving products
Domain
E-commerce / Manufacturing
Deliverable
client delivery
Required skills
Customer communication, Order processing, Complaint handling, AI tool usage, Office administration
Preferred skills
Empathy, Self-motivation, PC proficiency
Responsibilities
Answer customer inquiries via email and phone, Process orders from intake to production handover, Clarify design requests and approvals, Handle complaints and returns, Use and develop AI tools for workflows, Perform general office tasks