Leiter:in / Marktdirektor:in medialer Vertrieb & Kundenservice (w/m/d)
Core
Leading and strategically developing the customer service center (Inbound & Outbound) and digital advisory center for a major German savings bank.
Role type
Senior leadership (Head of Market Director) for Customer Service and Media Sales
Builds
Customer service operations, digital advisory offers, and media sales strategies
Domain
Banking / Financial Services
Required skills
Strategic leadership, sales management, digital transformation, stakeholder management, market analysis, team development, change management
Preferred skills
Experience in private banking, wealth management, real estate financing, corporate banking, video-based advisory
Technologies
Digital advisory platforms, video-based advisory tools, CRM systems
Responsibilities
Oversee strategic development of customer service and digital advisory centers, drive achievement of sales and operational targets, develop modern advisory offers, act as interface between private banking, corporate banking, and other business units, represent the bank in media and networking events
Seniority
Senior, hands-on IC with leadership responsibilities