Service & Processes Project manager (f-m-d)
Core
Lead and support after-sales projects across the product portfolio, covering new service launches, new product ranges, and process optimization initiatives.
Role type
Senior IC Service & Processes Project Manager
Builds
After-sales service offerings and optimized service processes for professional and DIY end-users
Domain
Manufacturing / After-Sales Service / Power Tools
Required skills
Project management, After Sales/Service Coordination, Technical Customer Support, Data analytics platforms (Qlik Sense), MS Office, CRM systems, ERP systems
Technologies
Qlik Sense, MS Office, CRM, ERP
Responsibilities
Lead after-sales projects for new service launches and process optimization, Collaborate with service partners and customers to enhance service offerings, Coordinate with local Service Manager for new initiative launches, Monitor and validate program prerequisites and steps, Oversee program timelines and milestones, Participate in testing procedures, Lead transfer and implementation of processes within sales units
Seniority
Senior, hands-on IC