Sales & Service Specialist (m/w/d) – Kundenberatung im Vertriebsinnendienst
Core
Lead a 4-person Sales & Service team while handling 50% of daily operational tasks including customer consultation, quote creation, and order processing.
Role type
Team Lead, Sales & Service Operations
Builds
B2B promotional merchandise orders and quotes for corporate clients
Domain
E-Commerce, Promotional Products
Required skills
Customer consultation, quote creation and calculation, order processing, supplier coordination, team leadership, MS Office proficiency
Preferred skills
Knowledge of promotional products and E-Commerce, logical thinking, adaptability
Technologies
MS Office (Word, Excel, Outlook)
Responsibilities
Consult and support business clients via email and phone, create and calculate individual quotes, process and manage customer orders, coordinate with suppliers on pricing and delivery, monitor delivery schedules, collaborate with the graphic design team
Seniority
Senior, hands-on IC with team leadership