Teamleiter/in Kundenservice (m/w/d)
Core
Leading the sales and customer service team for a local energy and water utility, managing billing, tariff design, and customer acquisition.
Role type
Team Lead, Customer Service & Sales
Builds
Energy and water supply services for households and small businesses
Domain
Utilities (Energy, Water, Sewage)
Required skills
Team leadership, Sales management, Billing operations, Tariff design, Customer retention strategies, Process optimization, Digital transformation, Contract law knowledge, Consumer protection regulations
Preferred skills
Experience in utilities sector, Knowledge of water/sewage billing, Project management
Technologies
CRM systems, Billing software, Digital process tools
Responsibilities
Lead sales and customer service team, Manage operational daily business, Design tariffs and products, Execute annual billing and advance payments, Develop customer acquisition and retention models, Optimize digital sales processes, Manage external service providers, Train and develop team members
Seniority
Mid-level, hands-on IC
