Werde Supervisor:in II im Inbound Live-Service (Kunden-Service-Center) m/w/d der Förde Sparkasse!
Core
Supporting team leadership in achieving team goals derived from corporate objectives, handling service requests for all Förde Sparkasse customers including proactive outreach and sales of non-advised products, and coaching team members.
Role type
Senior IC customer service supervisor (inbound)
Builds
High-quality service delivery via phone and live service, including escalation to specialists and sales of multi-channel solutions
Domain
Banking / Customer Service
Required skills
Team leadership support, customer service handling, sales of non-advised products, training and coaching, multi-channel solution sales, incident system management, apprentice supervision
Preferred skills
Practical experience in inbound telephony and service sector, high engagement, resilience, flexibility, mobility, affinity to digital applications
Technologies
None stated
Responsibilities
Support team leadership in implementing team goals, handle service requests for all customers including proactive outreach, conduct training and coaching for team members, provide high-quality service via phone and live service, manage team incident baskets and event systems, supervise apprentices
Seniority
Senior, hands-on IC