Sachbearbeitung (m/w/d) im Bereich IT-Support
Core
Develops support concepts and products (guides, videos, FAQs) for IT workstations, manages internal knowledge in Confluence, and provides service-oriented support for hardware and software usage for over 6,400 employees.
Role type
Senior IT Support Specialist (Workstation & Knowledge Management)
Builds
Support documentation, knowledge base articles, and ticketing system workflows
Domain
Public Administration / IT Service Management
Deliverable
product features
Required skills
IT Support, Knowledge Management, Confluence, Ticketing Systems, Workshop Facilitation, Stakeholder Communication, Documentation Creation, Hardware/Software Support, Project Planning
Preferred skills
ITIL, MS Office, Application Documentation, Didactic Methods, Presentation Skills
Responsibilities
Develop independent support concepts for IT workstations, create support products like guides and FAQs, maintain and develop the corporate knowledge management system in Confluence, build and manage the ticketing system, answer support inquiries and provide on-site consultation, plan and conduct workshops and training events, communicate with internal and external stakeholders