Mitarbeiter*in (m/w/d) IT-Support
Core
Providing 1st and 2nd level IT support, managing infrastructure, and handling user requests for a large organization with 1300+ employees.
Role type
Mid-level IT Support Specialist (Help Desk)
Builds
IT infrastructure stability and user productivity
Domain
Education/Social Services + Enterprise IT
Required skills
1st and 2nd level support, ticketing systems, Windows 11, Microsoft 365, Ubiquiti-Unifi, hardware/software troubleshooting, documentation
Preferred skills
Atlassian Jira, mobile device management
Technologies
Windows 11, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Ubiquiti-Unifi, Jira
Responsibilities
Handling and analyzing user requests, monitoring IT infrastructure, supporting colleagues on-site and remote, developing IT solutions, installing and configuring Windows 11 and mobile devices, processing hardware/software requests, maintaining knowledge base
Seniority
Mid-level, hands-on IC