Mitarbeiter Kundenservice / Vertriebsinnendienst (m/w/d)
Core
Central role in customer care and sales internal processes, coordinating offers, orders, and service interventions for customers in gas measurement and safety technology.
Role type
Customer Service / Sales Internal Operations Specialist
Builds
Customer service and sales support processes
Domain
Industrial technology (gas measurement and safety)
Deliverable
client delivery
Required skills
CRM and ERP system proficiency, offer creation and tracking, order processing, service intervention coordination, technician and subcontractor dispatch, customer and project acquisition
Preferred skills
MS Office, experience in sales internal operations or customer service
Responsibilities
Handling incoming customer inquiries via phone, email, and CRM; creating and tracking offers; supporting sales with leads and opportunities; managing customer, offer, and order data; active customer and project acquisition; processing orders and coordinating with service and logistics; organizing and scheduling service interventions; dispatching service technicians and subcontractors; handling spare parts and service requests
Seniority
Mid-level, hands-on IC