Technical Support & Service Manager
Core
Ensure reliable operation of public transport software and hardware solutions for clients from project setup through ongoing operations.
Role type
Technical Support & Service Manager
Builds
Ticketing, onboard computing, fare management, real-time data, and passenger information systems for public transport operators.
Domain
Public transport (ÖPNV) / Embedded systems / IoT
Required skills
Technical support, system integration, technical customer projects, independent error analysis, software/hardware understanding, stakeholder coordination, project management, on-site support, training delivery, proactive issue escalation, feedback loop to product development
Preferred skills
Experience with open interfaces, AI and automation tools, willingness to travel within Germany
Technologies
Open interfaces, AI, automation tools
Responsibilities
Independently handle technical support cases, analyze and reproduce errors, check logs and configurations, coordinate customer projects, prepare and accompany rollouts, conduct customer training, verify solution functionality in real operations, escalate recurring issues to product development
Seniority
Mid-level, hands-on IC with ownership