(Junior) IT Manager First Level Support (m/w/d)
Core
Providing first-level IT support, device management, and user account administration for a global toy manufacturing group.
Role type
Junior IT Manager (First Level Support)
Builds
IT support services and device infrastructure for employees
Domain
Manufacturing / IT Operations
Required skills
Active Directory administration, Microsoft 365, PC and mobile device configuration, ticketing systems, network basics, patch management
Preferred skills
Virtualization experience, LAN/WLAN administration
Technologies
Microsoft Windows, Active Directory, Microsoft 365, Ticketing Systems
Responsibilities
Accepting and prioritizing IT incidents via ticketing, phone, and remote support; Installing and maintaining PCs, notebooks, printers, and mobile devices; Managing user accounts and permissions; Supporting software rollouts and updates; Maintaining IT documentation
Seniority
Junior, hands-on IC