Sachbearbeiter (m/w/d) Fachverfahrensbetreuung
Core
Administer and optimize the Prosoz Neo software system and related areas (e.g., DMS) for the Youth Office, focusing on change management and process improvement.
Role type
Senior IT Application Specialist (Process & Support)
Builds
Optimized administrative workflows and reporting dashboards for the Youth Office
Domain
Public Administration / Social Services
Required skills
Software configuration, Change management, Process optimization, First-level IT support, Documentation, Requirements analysis, Dashboard creation, Rights and roles management, Project coordination
Preferred skills
Windows OS, Scripting/Automation, Enterprise Domain experience, Data analysis, BI, Social work experience, Project management, MS Office
Technologies
Prosoz Neo, DMS, Smart Documents, MS Office, Windows, Scripting tools
Responsibilities
Configure and maintain the Prosoz Neo software; Provide first-level IT support and escalate complex issues; Coordinate projects with internal and external partners; Create reports and dashboards; Document systems and update process manuals; Manage user rights and roles concepts.