Kundenbetreuer (m/w/d) Schwerpunkt Jugendhilfe SGB VIII
Core
Customer support and advisory for clients transitioning from PROSOZ to LÄMMkom LISSA software, handling inquiries, analyzing requirements, and coordinating with development teams.
Role type
Customer Support Specialist (Social Work/Public Administration)
Builds
Software support solutions for public administration clients
Domain
Social work / Public Administration / Software Support
Required skills
Social work qualification, customer support experience, knowledge of youth welfare (SGB VIII), familiarity with public administration software, technical understanding, structured problem-solving
Preferred skills
Experience with Prosoz 14PLUS, mobile work capability
Responsibilities
Advise clients on software transition, answer software-related questions, analyze and coordinate customer requirements, collaborate with development teams on technical issues