JTL-Support Mitarbeiter (m/w/d)
Core
Providing technical support for online retailers using JTL software solutions, including installation, configuration, troubleshooting, and integration of various modules.
Role type
Technical Support Specialist (JTL Software)
Builds
Operational stability and successful implementation of JTL-Wawi, JTL-Shop, WMS, and related e-commerce integrations for customers.
Domain
E-commerce / Retail Technology
Deliverable
client delivery
Required skills
JTL-Wawi, JTL-Shop, JTL-WMS, JTL-Worker, JTL-POS, JTL-eazyAuction, SQL, database management, payment gateway configuration, shipping/fulfillment integration, marketplace integration (Amazon/eBay), ticketing systems, phone support, email support, documentation, cross-functional collaboration
Preferred skills
IT support experience, structured problem-solving approach, willingness to learn new modules
Technologies
JTL-Wawi, JTL-Shop, JTL-Worker, JTL-WMS, JTL-POS, JTL-eazyAuction, SQL, Amazon, eBay
Responsibilities
Troubleshoot and resolve technical issues for JTL software, configure payment and shipping methods, document support cases, communicate with customers via ticket/phone/email, collaborate with development and sales teams
Seniority
Mid-level, hands-on IC
