Technischer Support Niederlande (m/w/d)
Core
Central technical support contact for Dutch customers' after-sales inquiries and complaints regarding kitchen equipment.
Role type
Technical Support Specialist (After-Sales)
Builds
Resolution of technical issues and complaints for professional kitchen equipment.
Domain
Hospitality / Gastronomy equipment
Deliverable
client delivery
Required skills
Technical understanding, CRM systems (Salesforce), MS Office, structured documentation, process management, logistics coordination, cross-functional collaboration.
Preferred skills
After-Sales or technical customer service experience, high technical affinity.
Responsibilities
Accept and process technical customer inquiries and complaints via phone, email, and CRM; perform initial technical fault analysis using customer data, photos, and videos; initiate corrective measures such as troubleshooting, spare parts delivery, or returns; coordinate with logistics partners for returns and replacements; document all cases in Salesforce and track service levels; communicate status transparently to customers and internal teams; collaborate with procurement, quality, and product management to identify root causes; contribute to process improvements and team knowledge sharing.