Resource Sharing Library Specialist (Access, Assessment, and User Experience)
Core
Manage advanced tasks and non-standard workflows for access services, analyzing patron needs to recommend service improvements and troubleshooting support.
Role type
Library Specialist (Access Services)
Builds
Standardized workflow procedures and service improvements for library patrons
Domain
Academic Libraries
Deliverable
product features
Required skills
Workflow management, problem solving, process improvement, research assistance, inventory management, documentation maintenance
Preferred skills
Alma, Canvas, OCLC Worldshare, ILLiad, ReShare
Responsibilities
Coordinate student workers for assignments and training, resolve issues related to missing/damaged/overdue items, inventory supplies and equipment, assist staff and patrons with routine and non-routine questions, review statistics to recommend workflow improvements, maintain documentation, complete special projects