Mitarbeiter Kundensupport & Qualitätssicherung (m/w/d)
Core
Technical support and quality assurance for presentation, media, and conference technology products.
Role type
Technical Support & Quality Assurance Specialist
Builds
Customer support solutions and quality-controlled hardware/software for enterprise, education, and public sector clients.
Domain
AV/Conference Technology / Electronics
Required skills
Technical troubleshooting, product testing, quality control, documentation, process improvement, installation support, stakeholder communication
Preferred skills
Measuring and testing technology knowledge, pre- and aftersales support experience, supplier evaluation
Technologies
Ticketing systems, testing equipment, conference technology hardware
Responsibilities
Provide technical support to customers and partners via phone, email, and tickets; analyze and resolve technical issues in media/network/conference tech; conduct product inspections and incoming goods checks; document and analyze error patterns; evaluate new products with product management; develop testing processes; assist with installations, training, or trade shows.
