Teammanager (m/w/d) in Vollzeit an unserem Standort in Lübeck
On-site
Core
Leading an inbound customer service team, managing quality, KPIs, and team development.
Role type
Team Manager (Inbound Customer Service)
Builds
Customer service operations and team performance
Domain
Customer Service / Call Center
Required skills
Leadership, Coaching, KPI analysis, Business acumen, Communication, Empathy
Preferred skills
Experience in customer service or call center management
Technologies
N/A
Responsibilities
Lead and steer the inbound team, Coach and develop team members, Ensure targets, quality, and KPIs are met, Analyze metrics and implement improvements, Build a positive team culture, Perform regular phone calls to support the team
Seniority
Mid-level, Hands-on Manager