SACHBEARBEITER KUNDENSERVICE (m/w/d)
Core
Manage customer processes and handle inquiries via phone, email, and direct conversations for EWR AG products.
Role type
Customer Service Specialist
Builds
Customer service interactions and support for EWR AG energy products
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Commercial vocational training, telephone and personal customer care, new customer onboarding, CRM and billing system usage, MS Office, business acumen
Preferred skills
Energy sector knowledge, complex issue analysis, team collaboration
Responsibilities
Reliable and individual customer support via phone and written channels, processing customer requests for EWR AG products in CRM and billing systems, service and sales-oriented customer care across all communication channels, ensuring service and process quality within own area of responsibility
Seniority
Entry-level to Mid-level