Office-Manager*in (m/w/d) – Empfang & Kundenservice
Core
First point of contact for customers, visitors, and the team, handling inquiries, organizing follow-ups, and coordinating information flow.
Role type
Office Manager (Reception & Customer Service)
Builds
Organized workflows for a heating and climate technology trade company
Domain
Trade / HVAC / Building Services
Deliverable
dashboards & analysis
Required skills
Reception, customer service, office organization, telephone communication, email management, calendar management, information coordination, follow-up management, conflict resolution, prioritization
Preferred skills
Interest in the trade sector, willingness to learn
Responsibilities
Greet visitors and answer phone calls, record and route customer inquiries, coordinate appointments and information, organize follow-up calls, maintain office records, escalate technical or difficult cases to responsible staff, improve office processes
Seniority
Mid-level, hands-on IC