Telefonist / Kundenservice (m/w/d)
Core
First point of contact for customers, guiding them through registration and account activation processes via phone and email.
Role type
Customer service representative (telephony)
Builds
Customer onboarding and account activation workflows
Domain
Auction platform services
Deliverable
client delivery
Required skills
telephone communication, customer service, account validation, data documentation, MS Office, German language proficiency
Preferred skills
English language skills
Responsibilities
Answer general customer questions about services and processes, guide customers through registration and activation, escalate complex issues to specialized teams, conduct customer validations and plausibility checks, contact customers via phone or email regarding account status and missing documents, document customer interactions and results in systems.