IT Servicemanager (w/m/d) für BayernCloud Schule
Core
Managing complex customer requirements and incident/service management for cloud & DevOps environments within the BayernCloud Schule infrastructure.
Role type
IT Service Manager (IC)
Builds
Scalable DevOps concepts and system landscapes for the Free State of Bavaria's education sector.
Domain
Public sector / E-Government / Cloud Infrastructure
Required skills
Cloud & DevOps expertise, ITIL-based Incident & Service Management, System Architecture understanding, Customer interaction, Ticketing systems
Preferred skills
Bachelor's degree in Computer Science or Business Informatics, IT professional training with advanced certifications, German C1 proficiency
Technologies
Cloud platforms, DevOps tools, ITIL frameworks, Ticketing systems
Responsibilities
Oversee complex customer requirements in cloud/DevOps, Proactive incident and service management, Coordinate maintenance and troubleshooting, Build best practices and scalable DevOps concepts, Coordinate deployment of new or expanded system landscapes
Seniority
Mid-Senior, hands-on IC
