IT Service & Support Specialist (m/w/d)
Core
Providing efficient 1st- and 2nd-level IT support for internal users via remote and on-site channels, managing incidents, service requests, and client infrastructure.
Role type
IT Service & Support Specialist
Builds
Client infrastructure (Windows-based, Thin-Clients, Notebooks), mobile device management, and printer fleet operations.
Domain
IT Operations / Helpdesk
Required skills
Microsoft 365, ITIL framework, hardware troubleshooting, software support, user account management, mobile device management (MDM), printer administration, incident management, service request handling, process optimization.
Preferred skills
Additional IT certifications, automation tools.
Technologies
Microsoft 365, MDM systems, Ticketing systems, Windows OS, Thin-Clients, Notebooks, Printers, iPhones, iPads.
Responsibilities
Handling hardware, software, and system inquiries; managing incidents and service requests; supporting rollouts and migrations; administering printer landscape and coordinating repairs; optimizing service processes.
Seniority
Mid-level, hands-on IC