Mitarbeiter KundenServiceCenter (m/w/d) in Voll- oder Teilzeit
Core
Digital customer service specialist handling technical and general online banking inquiries via phone, email, WhatsApp, and chat, supporting sales opportunities and process improvements.
Role type
Customer service representative (banking)
Builds
Customer service interactions and sales support for online banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Technical affinity, customer service experience, sales orientation, process optimization, project participation
Preferred skills
Digital solutions interest, proactive change management, continuous learning
Technologies
Online banking platforms, communication channels (phone, email, WhatsApp, chat)
Responsibilities
Answering technical and general customer questions, handling service requests independently, identifying sales opportunities, supporting advisors in customer conversation preparation, contributing to process improvements
Seniority
Entry to Mid-level, individual contributor