IT-Support-Mitarbeiter / Fachinformatiker Systemintegration (m/w/d)
Core
Provide 1st and 2nd-level IT support to small and medium-sized business clients via remote maintenance, phone, and occasional on-site visits to ensure reliable system operation.
Role type
IT Support Technician (1st/2nd Level)
Builds
IT support services for SMB clients
Domain
IT Services / System Integration
Deliverable
client delivery
Required skills
Windows 10/11 administration, Microsoft 365 setup and administration, hardware and software troubleshooting, network basics (TCP/IP, DNS, DHCP, VPN), PC/laptop/peripheral installation and configuration, ticket system documentation, system monitoring
Preferred skills
Windows Server administration, Active Directory experience
Technologies
Windows 10/11, Microsoft 365, Windows Server, Active Directory, Monitoring Systems
Responsibilities
Perform 1st and 2nd-level IT support via remote and on-site channels; Analyze and resolve faults in Windows systems and hardware/software; Install and configure PCs, notebooks, printers, and peripherals; Monitor and control customer systems; Document support requests in the ticketing system; Support small IT projects and technical changes
Seniority
Junior to Mid-level, hands-on IC