Sachgebietsleitung IT-Service (w/m/d)
Core
Lead the IT Service Desk, Incident & Problem Management, IT Training Administration, Policy, Controlling, and Quality Assurance teams at the Federal Criminal Police Office.
Role type
Senior IT Service Management Team Lead
Builds
IT service operations, incident response, and service quality for federal law enforcement
Domain
Public sector / Law enforcement / IT Service Management
Required skills
IT Service Management (ITIL), Incident Management, Problem Management, Service Request Management, Team Leadership, Project Management, Service Level Management, Resource Planning, Quality Assurance
Preferred skills
Major Incident Management, IT Training Administration, Policy Development, Controlling, Stakeholder Management
Technologies
ITIL, Service-Desk tools, Incident Management tools, Problem Management tools
Responsibilities
Plan, organize, and coordinate work tasks and processes within the department; Direct and control task execution including result control and adherence to agreed service levels; Plan and control personnel and material resources; Advise and support department leadership including preparing decision templates and leadership information; Lead ad-hoc projects and participate in IT project groups; Handle complex policy-related tasks
Seniority
Senior, hands-on IC with leadership responsibilities