Abteilungsleiter m/w/d Outbound Kampagnenmanagement
Core
Leading and optimizing outbound campaigns and customer service operations for a financial service company.
Role type
Department Head (Outbound Campaign Management)
Builds
Outbound campaigns, customer service solutions, and sales-oriented customer outreach processes.
Domain
Financial services / Contact Center
Required skills
Team leadership, campaign management, KPI monitoring, process optimization, stakeholder communication, performance management, sales process understanding, digitalization affinity, data-driven decision making.
Preferred skills
Experience in regulated financial environments (e.g., Sparkassen), hands-on operational mindset.
Responsibilities
Overall responsibility for operational steering and development of Outbound and Campaign Management teams, ensuring stable and qualitative campaign execution, coordinating campaign goals and KPIs, monitoring and optimizing ongoing campaigns, responsible for campaign reporting, actively contributing to the development of outbound products and processes, collaborating with Product Management, Quality Management, Workforce Management, and Sales.
Seniority
Manager, hands-on leadership